Support / 使用支持
How can we help?
Email contact@withrisena.com. Include your store name, what happened and the approximate time. Never send passwords, verification codes, payment details or medical records.
Using Risena
Sign in, open a store, then choose Feedback, Statistics or QR & settings. Feedback page text and Logo can be edited inside the preview card. English and Chinese are saved separately; messages and replies are never automatically translated.
QR links
Draft stores have no enabled customer page. Existing enabled store links stay stable after a name change. Pausing or disabling a page stops its QR code and link. Statistics do not measure completed Google reviews.
Email replies
Customers may leave feedback without an email. Email follow-up is available only when an address was supplied. One reply is sent through Risena; subsequent conversation continues in email.
Delete your account
Open Account → Delete account, read the consequences, enter your current password and type DELETE. Deletion removes the account, stores, feedback, notes, replies and uploaded logos. If cleanup is interrupted, retry or contact support. Already-delivered emails are outside our account database. Deleting the account does not cancel an Apple subscription; manage it separately in Apple subscriptions.
需要帮助？
请发邮件至 contact@withrisena.com，说明店名、遇到的问题和大致时间。不要发送密码、验证码、付款信息或医疗记录。
使用 Risena
登录后进入店铺，可选择“反馈”“统计”“二维码与设置”。反馈页文字和 Logo 可在预览卡片内直接编辑。中英文独立保存，留言和回复不自动翻译。
二维码链接
草稿店铺尚未开放客户页面。已启用店铺改名后，链接保持稳定。暂停或关闭扫码页后，其二维码和链接也会停用。统计不代表真实 Google 留评数量。
邮件回复
顾客可以匿名反馈，不留邮箱时无法邮件回复。Risena 内可发送一次回复，后续沟通通过邮箱继续。
删除账户
进入“账户 → 删除账户”，阅读后果，输入当前密码和 DELETE 确认。删号会删除账户、店铺、反馈、备注、回复与上传的 Logo。清理中断时可重试或联系支持。已送达邮件不属于账户数据库。删号不会取消 Apple 订阅，请另行在 Apple 订阅设置处理。